Dashboards

Analytics > Dashboards gives you ready-made performance reports for your AI agents and outbound campaigns, with no report building required. Open the page from Analytics > Dashboards in the left menu.

Use it to:

• Run daily or weekly health checks — is conversation volume normal, are handovers to human agents growing?
• Confirm sessions and engagement behave as expected after you change an agent.
• Review campaigns: how many participants were reached, how many replied, and which outcomes were recorded.
• Prepare management reports across agents and campaigns.

The page has two tabs — Flametree remembers which one you opened last and returns you to it on your next visit:

• Agents — session volume, unique users, human-agent handovers, and messaging activity for your AI agents.
• Campaigns — participant progress, communication statuses, and business outcomes for your outbound campaigns.

info

Dashboards are rendered by an embedded analytics engine (Apache Superset). All data is filtered to your tenant — you only ever see your own organization's data. The standard dashboards require no setup.

Before you start

• You are signed in to the portal. The Analytics menu is visible to the Tenant Admin and Tenant Operator roles — if you don't see it in the left menu, ask your administrator.
• There is data to show: at least one agent has handled conversations (for the Agents tab), or at least one campaign has run (for the Campaigns tab).

Open and filter a dashboard

1. In the left menu, go to Analytics > Dashboards.
2. At the top of the page, select the Agents or Campaigns tab.
3. Expand the filter panel — it is collapsed by default — adjust the filters, and click Apply.

The charts reload and show only the selected agents or campaigns within the chosen period.

Both tabs use the same filter panel:

Filter	What it does
Lookup Period	The date range the charts cover.
Timegrain	The time grouping for trend charts — for example, day, week, or month buckets.
Agent (Agents tab)	Limits the charts to one or more agents. Leave empty to include all agents.
Campaign Name (Campaigns tab)	Limits the charts to one or more campaigns. Leave empty to include all campaigns.

tip

Filters are not applied automatically. After changing any filter, click Apply to refresh the charts.

Read the agent dashboard

The Agents tab shows how your AI agents perform over time: how many conversations they handle, how many people they talk to, how often conversations move to human agents, and how long conversations run. Use it to spot trends — for example, a growing share of human-agent transfers after an instruction change, or a drop in sessions after a channel issue.

The dashboard tracks four metric groups, broken down by the selected Timegrain.

Sessions

How many conversations your agents handled in each period:

• Total sessions — every session that was started, including sessions where the customer never wrote anything after opening the chat.
• More than one message — sessions where the customer actually engaged. Comparing this series with total sessions shows how many sessions were "empty" opens.

Human Agent sessions

How often conversations involved your human agents:

• Transferred to operator — sessions handed over from the AI agent to a human agent.
• Answered by operator — transferred sessions in which a human agent actually responded.
• Resolved by operator — sessions a human agent marked as resolved.

A persistent gap between transferred and answered sessions means handovers arrive when no operator is available — review your team's coverage in Human Agents.

Unique users

How many distinct users talked to your agents in each period. A flat session count combined with falling unique users means fewer people are having more conversations each — worth investigating either way.

Average messages per session

The average number of messages exchanged per session. Very low values can mean customers drop off immediately; unusually high values can indicate the agent loops or fails to resolve requests, prompting customers to repeat themselves.

tip

Each agent also has an analytics panel on its own page in AI Agents, with the same four charts scoped to that agent and a quick Daily / Weekly / Monthly period switch. Use the Dashboards page when you need to compare agents or report across the whole tenant.

Read the campaign dashboard

The Campaigns tab shows how your outbound campaigns perform: how many participants are being processed, whether messages reach people, how people respond, and which business outcomes the campaigns produce. Use it to answer questions like: did the campaign reach its audience, where do participants drop off, and how many conversations ended positively.

Participants

How many people are in the selected campaigns and where each of them stands. A participant has one status at a time:

• Active — currently moving through the campaign.
• Paused — processing is temporarily suspended.
• Completed — finished the campaign.
• Error — could not be processed; check the participant's details on the campaign page.

Communication statuses

Every individual communication — a message, an email, or a call attempt — moves through a lifecycle. The dashboard aggregates these statuses so you can read them as a delivery funnel:

• Planned — scheduled but not yet sent.
• Started — the system began executing the communication.
• Delivered — the message reached the recipient.
• Read — the recipient opened the message.
• Replied — the recipient responded.
• Completed — the conversation ran to completion.
• NoResponse — the communication timed out waiting for a reply.
• Canceled / Skipped — stopped intentionally by the campaign.
• Failed — could not be delivered, for example because of missing contact details or a channel error.

A large gap between delivered and read (or replied) usually points to message content or timing problems rather than delivery problems.

note

Delivery and read confirmations depend on the channel. Messengers typically report both, while plain email may only confirm sending — statuses beyond Started appear only where the channel supports them.

Outcomes

The business results recorded when communications finish — for example, whether the customer agreed, declined, or stayed undecided. For legacy campaigns, the standard outcome breakdown is Success, Positive, Uncertain, Negative, and Error.

note

Each campaign under Campaigns also has its own Analytics tab with a dashboard scoped to that campaign. Use Analytics > Dashboards when you compare campaigns or report across the tenant.

Common issues

• The dashboard does not load. The standard dashboards are configured per environment; if a tab fails to load, the analytics engine may not be set up yet — contact your administrator.
• Charts are empty. Check the Lookup Period — there may be no sessions or campaign activity in the selected range. Also confirm you clicked Apply after changing filters.
• Recent periods look artificially low. With a weekly or monthly Timegrain, the current bucket is still incomplete — it fills up as the period progresses.
• Numbers differ from the Sessions list. Dashboards count sessions in time buckets, so a session near a bucket boundary can fall into a different period than you expect.
• Human Agent charts stay at zero. Your agents may have no human handoff configured — see Allow human handoff in Simple mode.
• Many communications are Failed. Participants may be missing the contact details required by the chosen channel, or the channel connection in Settings > Channels is stopped.
• Outcome charts show mostly Uncertain. The campaign or agent may not be recording result fields — review the campaign's result configuration and the agent's conversation results.
• A campaign is running but its charts stay empty. Communications can remain in Planned status while the campaign schedule delays sending — check the campaign's status on its page under Campaigns.

Related pages

• Deep Analysis — AI-driven categorization of conversations
• Custom dashboards — embed your own dashboards in the portal
• Sessions — open the individual conversations behind the numbers
• Human Agents — the operator workspace behind the handover metrics
• Campaigns — build and run the campaigns the Campaigns tab reports on
• Simple mode — configure human handoff and conversation results
• Settings > Channels — the channel connections campaigns send through