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Analytics tab

The Analytics tab shows how a single campaign is performing, pre-filtered to its own participants and communications.

The Analytics tab shows an interactive dashboard for this campaign. It opens pre-filtered to the current campaign, so the numbers reflect only its participants and communications. Use the filter controls at the top to narrow the period; for cross-campaign reporting, see Dashboards.

The dashboard tracks how the campaign progresses: participant totals, communication volume over time, and the breakdown of communication outcomes by status (the groups listed on the Participants tab).

Reading the numbers:

  • A large share of Planned communications usually means the campaign started recently or the Communication Hours window has not opened yet.
  • A growing Failed count usually points to a channel problem. Check the channel in Settings > Channels, and hover over the communication status on the Participants tab to read the error message.
  • Participants — the participants and communications behind the numbers
  • Workflow — the flows that create communications
  • Dashboards — portal-wide analytics

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