Conversation Results
Conversation Results define which information the AI agent should collect during a conversation, such as a customer's name, product interest, or preferred contact time.
During the cunversation, the agent automatically extracts and fills these fields based on customer responses. The collected data can then be used for analytics, follow-ups, or external integrations.
How Conversation Results Are Used
Collected fields may be used to:
- analyze completed sessions
- transfer context to human operators
- trigger workflow decisions
- send data to CRM or external systems
Example Configuration
Each piece of collected information is defined as a field.
- field_description: The name of the human
field_name: HumanFullName
field_title: Name
field_type: str
kind: FormInfoField
- field_description: The user's email
field_name: HumanEmail
field_title: Email
field_type: str
kind: FormInfoField
- field_description: Human's contact phone number
field_name: HumanPhoneNumber
field_title: Phone
kind: FormInfoField
- field_description: The main subject or theme of the conversation, for example, 'product return', 'pricing inquiry', 'technical support'
field_name: Topic
field_title: Topic
kind: FormInfoField
- field_name: Budget
field_description: When human speaks about budget
field_type: Literal['500', '1000', '2000'] # This value type is for the cases when agent is set to search for specific values — customer inputs - during the conversation. For more info, go to Quick Start > Conversation results
kind: FormInfoField
The table below describes the parameters used in the field definition above.
| Parameter | Purpose | Example |
|---|---|---|
field_description | Description of what the agent should collect | Client's full name |
field_name | Internal field identifier used in configuration, logic, and integrations | HumanFullName |
field_title | Human-readable label shown in the interface and reports | Name |
field_type | Expected value type for the collected result, such as str, int, or a fixed set of allowed values | Literal['500', '1000', '2000'],str |
kind | Field kind | FormInfoField |
field_title is an optional field. For system fields, it may be filled automatically by the platform. For custom conversation results fields, you can manually add it in the Conversation results section when you configure the agent